Fundación Secretariado Gitano

FSG, the coordinating organisation of the Service for the Assistance and Guidance to Victims of Racial or Ethnic Discrimination of the CEDRE, informs about the launch of new information leaflets [editar]

• Equal treatment
• National level

The main objective of this Service is to provide comprehensive and coordinated assistance to victims of discriminatory incidents on racial or ethnic grounds, and to provide a technical response to their specific needs through the intervention of a team specialised in dealing with discrimination and hate crimes. 

The CEDRE Service provides its service in Spain through the following channels:

1. Telephone (021) and WhatsApp (628 860 507) 365 days a year (from 9 am to 9 pm).
2. Email consejo-sei@igualdad.gob.es and on the Council's website asistenciavictimasracismo@igualdad.gob.es.
3. Face-to-face service through the network of 23 offices in each of the Spanish regions and the cities of Ceuta and Melilla, with opening hours from Monday to Friday from 10 a.m. to 2 p.m. and from 4 p.m. to 8 p.m.

According to the European Fundamental Rights Agency (FRA), only 10% of hate crimes are reported. This makes it very difficult to combat these crimes and cases of discrimination and, in turn, causes great helplessness for the victims. This is caused by several factors such as distrust in the usefulness of reporting as a factor to mitigate the effects of the discriminatory experience, followed by the consideration of discriminatory acts as "not serious" or "unimportant".

As a consequence, many cases of racial or ethnic discrimination and hate crimes remain unreported and therefore invisible to society and to the authorities and institutions responsible for articulating the necessary measures to sanction and eradicate these crimes.

For all these reasons, with the aim of improving the accessibility and dissemination of the service, in collaboration with the Directorate General for Equal Treatment and Non-Discrimination and against Racism, it has been agreed to prepare and design some dissemination materials, with the aim of reaching the greatest number of victims of discrimination, facilitating the identification of discrimination and making people aware that there is a public, free and specialised service for victims of racial or ethnic discrimination at their disposal, to accompany them in their complaint process.

The dissemination materials are ten models of leaflets with information on the CEDRE Service (postal addresses of the official offices and other means of access), translated into nine languages: English, French, Romanian, Chinese, Arabic, Galician, Basque, Valencian and Catalan, plus Spanish, for a total of 15 030 leaflets.

These leaflets, in pdf format, are available for free download on the website of the Directorate General for Equal Treatment and Non-Discrimination and against Racism.