Quality Promotion Programme in Social Action NGOs

From this perspective, the quality management system promotes an improvement in the organisational structure of entities, making them more efficient, effective and transparent. It also helps to reflect on the importance of achieving this progress upon an ethical basis and always towards realising our mission.

Furthermore, the ethical, transparent and effective management of NGOs is a response to an ever more forceful social demand. In this sense, the FSG, just as other social organisations, has made quality a relevant aspect of its management, which allows it to introduce processes that help improve its organisation.

The new Strategic Plan 2009-2013 of the FSG emphasises its commitment towards quality by indicating the principal fields of activity for quality management over that period, as well as our commitment towards the persons that we are serving.

Despite its relatively recent history, Quality Management is a clear commitment of our Entity, as demonstrated by the work that is being accomplished:

• The FSG participates regularly in the Quality Working Group of the State Council of NGOs. This group has elaborated the 'Strategic Plan for Quality Promotion in Social Action NGOs'.
• The FSG participates in the improvement and implementation of the Norm 'Quality NGO'. Thanks to this initiative, the FSG (along with other NGOs) has been awarded the 'Infanta Cristina' prize for the Promotion of Quality in Social Services. 
• Key quality processes have been defined for services of direct intervention such as employment and education.
• The professionals working in the entity have received Quality Management training.
• The Fundación Lealtad (external monitoring entity) has realised, as in previous years, an evaluation of our organisation's transparency. The results were reflected in the Tranparency Guide published by the Fundación Lealtad since 2002.